– Jenny-Lee Bott, a Johannesburg mother, received an erroneous utility bill of almost R3 million, mainly due to excessive water charges.
– Despite experts' opinion that the bill is unaffordable and evidence of no leaking, the City of Johannesburg and Johannesburg Water insist on “internal leakage” and demand 50% advance payment before dispute resolution.
– Bott faces financial ruin, tenant loss and constant service disconnection, and is accused of corruption, while the city has a history of faulty meter readings.