Cape Town, South Africa, June 09, 2026–(business telegram)–Guidewire (NYSE: GWRE) today announced that Centum – Africa's largest general insurer – has gone live on Guidewire, furthering its strategy to modernize core insurance operations and strengthen digital agility. Cloud deployment provides Centum with a scalable foundation for continued innovation, improved operational response, and broader use of AI across the business.
With Guidewire, Centum can further its commitment to making insurance more accessible, responsive and convenient for customers, from managing policies and documents to submitting and tracking claims through digital channels. The move provides Centum with more timely access to data, an easier way to keep systems running, and greater flexibility to respond to changing customer and business needs. It also supports Centum's long-term plans to expand the use of AI and automation in areas such as underwriting, claims and customer service.
Sam Nkosi, chief information officer at Santam Group, said: “For customers, this change is not about a new interface, but about better outcomes. Policyholders can expect a more reliable system with fewer disruptions, faster processing of policies, changes and claims, quicker rollouts of digital features and better consistency across channels such as brokers, call centers and online platforms. In other words, insurance that 'just works' is more reliable and responsive.”
“Santum is one of South Africa’s most trusted insurance brands, and its move to Guidewire reflects a clear commitment to making insurance more responsive, efficient and accessible to its customers,” said Will McAllister, Senior Vice President and Managing Director, EMEA, Guidewire. “With this foundation, Santam has the scale, agility and data capabilities needed to improve customer and employee experiences while expanding the use of AI and automation over time. We value our work with Santam and look forward to supporting its continued modernization and leadership in the South African insurance market.”
About Santam
Santam is South Africa's leading general insurer with over 22% market share. Listed on the Johannesburg Stock Exchange (JSE), the Group offers a diverse range of general insurance products and services in Southern Africa and internationally through a network of over 3,600 intermediaries and direct channels.
About Guidewire Software
Guidewire is the platform P&C insurers rely on to engage, innovate, and grow efficiently. More than 570 insurers in 43 countries, ranging from new ventures to the world's largest and most complex, trust Guidewire products. With core systems that leverage data and analytics, digital and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.