South Africa has released for public comment a draft of the National Consumer Financial Education Policy, which aims to strengthen financial literacy and protect consumers from exploitation.
The proposed framework seeks to improve decision making, support financial well-being and coordinate efforts across the ecosystem while inviting stakeholders to contribute inputs before finalizing the national strategy and implementation planning process.
“The draft policy establishes a national framework for financial education and outlines the Government's proposed approach to strengthening financial literacy, building financial capacity and supporting improved financial well-being in an evolving and increasingly digitalised financial landscape,” the National Treasury said on Friday, 10 April 2026.
It outlines policy priorities, governance arrangements and system-level coordination tools to strengthen collective impact across the financial education ecosystem and support a coherent national approach.
“South Africa's financial system is sophisticated and well regulated, with a high level of access to financial services. However, increased access and product choice has not consistently led to improved financial outcomes.
“As a result of low levels of financial and digital literacy, many financial customers face challenges using financial products safely, confidently and in ways that support their long-term financial well-being,” National Treasury said.
call for comments
Persistent gaps in financial and digital literacy increase the potential for exploitation, increase conduct risk and reduce trust in the financial system.
National Treasury said, “Financial education is an integral part of broader policy efforts aimed at ensuring fair treatment of financial customers, promoting responsible market conduct and enhancing financial inclusion.”
The draft policy has been released for public comment to strengthen the proposals outlined in the document and to inform the revision of the National Consumer Financial Education Strategy (NCFES) and its associated implementation plan.
Comments on the draft policy are invited till Friday, May 15, 2026.
National Treasury will also host virtual stakeholder workshops on the draft policy.
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